It is our concern at AREALIS to offer assistance and provide information to our customers as quickly and perfectly as possible. Our AREALIS App and our new website were the first steps towards innovative and digital customer service, now the next step is to follow:

We have merged our reception and switchboard into one unit and can therefore provide you with our new and improved AREALIS customer service.

Your benefits at a glance:

Wir haben unseren Empfang und die Telefonzentrale zu einer Einheit zusammengeschlossen und können Ihnen somit unseren neuen und verbesserten AREALIS Kundenservice zur Verfügung stellen.

Ihre Vorteile auf einen Blick:

• Rapid solution of general requests, all further requests are transmitted to the relevant staff member via the ticketing system and answered within 24h.
• Fast response time in terms of passing on initial information.
• Firmly agreed call and callback times by the relevant department and our reliable service employees, allowing us to treat your concern objectively and professionally and to find the optimum solution.
• Employees, thoroughly prepared for the calls to provide professional responses to you and in this way ensure full customer satisfaction.
• Preventing frequent forwarding to different contact persons and thus ensuring speedy problem solving, providing sufficient time for the issues that are really important to you.

Take the first step and place your concerns into the hands of our new AREALIS customer service. 

We are there for you, because we’re AREALIS, the heart and soul of properties.