ALL-ROUND PROPERTY
MANAGEMENT SERVICE COMPANY

We like to refer to ourselves as an all-round property management service company, since we deal with all task domains in real estate business, our expertise covering the business areas of real estate usage, property management and construction management. But we also gladly assist you as a reliable partner when it comes to asset management, quality management, warranty management, facility management and accounting. In all these fields, AREALIS looks back on a long-standing tradition and extensive expertise and is constantly striving to enhance its services – in particular as regards digital matters. We provide all these processes from one single source. Because we’re the heart and soul of properties.

asset

Asset
Management

house, home, real estate

Construction
management

Warranty
management

Facility
Management

EVERY­THING
FROM ONE
SINGLE
SOURCE

Business
dministration

Accounting

Technical

administration

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Usage

Home staging, digital staging, 360° tours, 3D tours

Quality
management

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FAQ

If you have an urgent request or an emergency, we are also there for you outside our business hours.

Call us on our landline number +43 (0) 1 217 18 and your call will be redirected automatically to our emergency service at Belfor or, if available, you can also contact us via the Arealis App. 

We’ll be glad to make you a non-binding offer, tailored to your wishes and requirements. 

In order to be able to prepare an offer for you that is tailored to your needs, we will be pleased to visit the property with you beforehand!

If you’re interested, please refer to office@arealis.at or call us under the phone number +43 (0) 1 217 18 so that we can make an appointment.

You can find the link to the Key form here. 

Link to the Key form

The costs for a spare key are borne by the owner or tenant of the dwelling.

The two most common reasons are the following:

  • Basically, the monthly operating cost lump sum is adapted every year in January. Depending on the current consumption, it can be both increased and reduced, which has an impact on the rental costs.
  • On the basis of your rental contract agreements, the basic rent is adjusted. This means that if the threshold value agreed is reached, the basic rent is adapted.

After termination of the rental contract, the lessor has to provide the rent deposit to the lessee immediately unless it is used for the repayment of legitimate claims by the lessor from the tenancy (e.g. outstanding receivables with regard to the rent, or compensation due to damage on the rented property). The period for the immediate provision in the respective individual case depends on the kind of expertise required, duration of the cost estimates, and on the time of year (e.g Christmas holidays).

On the reminder in the top right area you can see who your responsible accountant is. Please contact her under the email address specified and state your tenant number, which you will also find there. Then we can provide you the required information quickly and reliably.

The payment date for the rent is statutorily determined or stipulated by contract. If you pay belatedly, it may happen that you receive a reminder in the meantime, since reminders are created and sent at a specific time. The exact dunning date is specified on your reminder. If you have already paid your rent in the meantime, you can disregard this reminder, as is written on the notice. It is not necessary for you to contact us additionally.

In any case, the termination must be made in writing and with the signatures of all main tenants. The termination can be sent to us by mail or as a scan of the document via email, carrying the original signature(s). Furthermore we recommend sending the termination by registered letter. 

Please observe the contractual (see rental agreement) or statutory provisions with regard to the period of notice and termination date. The period of notice of your rental contract starts with the receipt of your contract termination at the property management. Unless agreed otherwise in the rental contract, the termination date is always the last day of a month. An information sheet stating the way in which the rented property unit is to be handed back to the lessor can be found here and is then sent to the tenant together with the cancellation confirmation.

Link to the information sheet for the hand-over of business_office premises 

Link to the information sheet for the hand-over of apartments

Generally, the dwelling is to be handed back in completely vacated and cleaned condition, with functioning lamps and a full set of keys. The tenant will be liable for damage exceeding normal wear or if the object is returned in a contract-breaching state. In addition, the provisions specified on the information sheet must be observed! 

Link to the information sheet for the hand-over of business_office premises

Link to the information sheet for the hand-over of apartments

The maintenance obligation by the tenant varies depending on the dwelling, we do not have a general procedure for this. Generally, however, the tenant has to maintain the following items: Doors & windows as required, filters in the WC, in the bathroom, and in the extractor hoods in the kitchen as required, silicone joints as required.

The property management company usually deals with the registration. If you have any questions, problems, or a failure of the boiler, district heating or the central heating supply, you should contact the property management company immediately. Boilers that you have installed yourself are an exception.  

Registration/re-registration when moving into or out of the dwelling is dealt with by the property management company.

First it should be checked whether a residual current circuit breaker in the fuse box of the dwelling has failed. It may also be the case that the pre-meter fuse of the dwelling’s main meter has failed. If this is not the case, the responsible specialist company or the property management company has to be contacted.

The information on the TV and Internet provider is given when the dwelling is handed over.

If the house antenna or the Internet fails, contact the property management company.

If a damage occurs or you become aware of a damage in the apartment (e.g. building defect or damage covered by insurance), fill in the contact form with a detailed specification of the location, time and type of damage in connection with the corresponding tenant details. 

If you’re trapped in the elevator, please keep calm, nothing can happen to you. First press the emergency button and contact the emergency call centre. Specify your location and you’ll be rescued within 30 minutes. 

If there is a fault in the elevator system and no persons are trapped in the elevator, you can directly notify the property manager or the responsible maintenance company. There is a sticker with the contact data in every elevator booth.